Vital Engineering Services respects your privacy. This policy explains the information we may collect when you contact us or use our website, why we use it and the choices available to you.
Information we collect
When you contact us through our project enquiry form, by email or by telephone, we may receive your name, contact details, organisation, project information and anything else you choose to provide. Please avoid sending sensitive or unnecessary personal information.
Our website uses Google Analytics to collect general usage information such as pages viewed, approximate location, device and browser type, traffic source and website interactions. We also record when a visitor clicks an email or telephone link, but our custom analytics events do not send the email address, telephone number or the content of any communication to Google Analytics.
How we use information
- Respond to enquiries and discuss potential projects.
- Provide, manage and improve our engineering services.
- Understand website performance and improve its content.
- Maintain the security and reliability of our systems.
- Meet legal, regulatory and professional obligations where applicable.
Cookies and analytics
Google Analytics may use cookies or similar technologies to distinguish visits and prepare aggregated reports. You can restrict cookies using your browser settings. Doing so may affect some website functions. Information about Google's handling of Analytics data is available in Google's privacy documentation.
When information may be shared
We may use service providers that support website hosting, content delivery, analytics, email and business administration, including GoDaddy, Cloudflare, Google and Microsoft. We may also disclose information to professional advisers or authorities where reasonably necessary or required by law. We do not sell personal information.
Some service providers may process or store information outside Australia. Their locations and practices can change, so we rely on their published privacy and security arrangements and apply reasonable care when selecting services.
Storage, security and retention
We take reasonable steps appropriate to a small engineering consultancy to protect information from misuse, interference, loss and unauthorised access. No internet service is completely secure. We retain information only for as long as reasonably needed for the purpose for which it was collected, our records, or applicable legal and professional requirements.
Your choices and enquiries
You may ask us to access or correct personal information we hold about you, or raise a privacy concern. We may need to verify your identity before responding. Contact [email protected].
Changes to this policy
We may update this policy when our website, services or privacy practices change. The effective date above shows when it was last updated.